Objective: To find employment within a fun, dynamic organization that will allow me to use my organizational, communication, and creative problem-solving skills.

Professional Experience

Front Office Coordinator, January 2023 to March 2026 - Art Surgical, San Francisco, CA

• Coordinated patient process from start to finish, including:

• New patient registration (creation of patient charts; processing of referrals, forms, identity and insurance verification, fee and co-pay payment)

• Consultation (performing scheduling, processing forms)

• Post-consult (giving instructions, processing letters)

• Pre-surgery (giving pre- and post- op patient instructions, processing lab orders and imaging)

• Post-surgery (taking vitals during clinic, routing patient questions and issues to clinical staff)

• Scheduling and coordination of all non-surgical patient office, phone, and Zoom appointments

• Answered main phone line for practice; also processed all e-mail, fax, secure document portal, and internal queries and records requests to/from patients, clinical staff, office staff, and external physicians

• Re-designed company's office forms for improved usability by both patients and staff

• Re-created scheduling forms of various surgery facilities, creating fillable PDFs to streamline process

• Performed regular computer and IT maintenance for the office

Medical Receptionist, December 2020 to January 2023 - Crane Center, Greenbrae, CA

• Processed phone, e-mail, fax, and internal queries and records requests to/from patients and physicians

• Answered phones, greeted and screened clinic patients

• Managed patient and physician consultation scheduling and intake using CareCloud software

• Designed marketing materials, produced professional bi-weekly videos for social media, made animated logo

Patient Care Representative, September 2019 to March 2020 - SF Allergy Asthma & Immunology, San Francisco, CA

• Managed front desk patient appointment scheduling and intake using Epic and AllScripts software

• Answered phones and processed referrals for multiple doctors

• Received and processed e-mail, web, internal, and in-person queries to/from patients and physicians

• Redesigned various intake and medical forms for the practice

Office Manager, August 2015 to April 2019 - San Francisco Sleep Diagnostics, San Francisco, CA

• Oversaw organization of patient data with both physical filing and cloud patient filing systems

• Received phone and e-mail queries from physicians, healthcare companies and patients

• Collected patient benefit information from healthcare companies

• Conducted pre-authorization with healthcare companies

• Prepared and sent sleep study results to referring physicians

Education

Java Courses - City College of San Francisco, San Francisco, CA

Diploma - Clarkstown Senior High School South, West Nyack, NY

Additional Skills

Operating Systems - Windows, Mac OS, iOS

Graphic Design and Photo Editing - Adobe Photoshop, Illustrator, Lightroom

Audio/Video Editing and Production - Premiere, DaVinci Resolve, Vegas Pro, Sound Forge

Office Software - Microsoft Office 365, Acrobat, OpenOffice Suite, RingCentral, Zoom, Encyro